HoldwellSupport
Questions, ideas or something not working? Write to support@useholdwell.com. We usually reply within two working days.
Frequently asked questions
Does Holdwell give medical advice?
No. Holdwell only describes your own entries. It never suggests a dose, judges a value or replaces your doctor. Talk to your doctor about any decision regarding your treatment.
Where is my data stored?
On your iPhone and, if iCloud is on, in your own private iCloud storage. We have no server and cannot see your entries. See the Privacy Policy.
Do I need an account?
No. Holdwell works without signing up.
My entries are missing on my new iPhone.
Make sure you are signed in with the same Apple Account and that iCloud is turned on for Holdwell (Settings → your name → iCloud → Apps Using iCloud). Syncing can take a few minutes after the first launch.
Why does Holdwell ask for Apple Health access?
To read and save your weight, and to read sleep and workout times so reminders do not arrive while you are asleep or exercising.
How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, choose Holdwell Premium and tap Cancel Subscription. You keep Premium until the end of the current period. Your entries are never deleted when a subscription ends.
I subscribed, but Premium is not active.
In Holdwell, open Settings and tap Restore Purchases. Make sure you are signed in with the Apple Account you used to subscribe.
Can my family use my subscription?
Yes. Holdwell Premium supports Family Sharing. Family members get Premium on their own devices with their own private entries.
How do I delete all my data?
Delete the app, then remove Holdwell’s iCloud data in Settings → your name → iCloud → Manage Account Storage → Holdwell.